Book a Table

1. Online reservation services for all subsidiary restaurants affiliated with Company B Co. Ltd.

1.1 Applied to customers and members wishing to reserve a table (“Reservations”) with subsidiary restaurants affiliated with Company B Co. Ltd. (separate restaurants “Restaurant” and a group of restaurants “Collective Restaurants”) By using this site, you agree and accept to the terms and conditions when placing an online booking.

1.2 According to the reservation T&Cs, you can place your reservations using the reservation form (“Reservation Form”) available on this site. Your contact information, number of guests, time, and date of the booking (“Date of Booking”) must be accurate.

1.3. Under no circumstances do we accept reservations outside the restaurant service hours.

1.4. When making a reservation, you are aware and accept that the information required to place a booking (all or selected information given to us; name, e-mail, contact number, or any special requests) will be shared with your selected restaurant. To protect your privacy, the restaurant staff do not have access to your personal information and/or dining history. However, under specific circumstances, your information could be shared with the management team for marketing and service improvement purposes.

1.5. Each reservation request can only be made once. In the case where repeated reservations are made, we will take the following measures: (1) assume the requests as one reservation or (2) deny/ cancel the reservation without any compensation.
If the reservations for one visit are made repeatedly, we will use the member’s account information (name, contact number, Internet protocol (IP) address, and other requests) to determine and follow up on your reservation request. In the case of a disagreement under clause 1.5, we reserve the right to have the final say.

1.6. Reservations can be made for a maximum of two (2) restaurants per day. We reserve the right to change this condition depending on the situation and without prior notice.

1.7. According to clauses 1.1 and 1.6 you may place a reservation for a third party with no commercial intentions. Reservations you make can not be sold or attempted to sell. Permission from a third party is needed when using their information to make a reservation. They accept that their information will be shared while complying with our privacy policy.

1.8. A confirmation message or code will be sent to you via the contact channels you have provided in the reservation form (“Booking Confirmation”). Members can view their booking confirmation via a membership account (“Account”). The booking confirmation message confirms that we accept your reservation but does not guarantee the availability of certain additional requests.

1.9. We require at least sixty (60) minutes’ notice for every cancellation or modification made to the reservation as stated in your booking confirmation or edited booking confirmation (shown below), except for reservations made under clauses 2 and 3. If the restaurant accepts any adjustments or cancellations to the reservation, you will receive an edited version of the booking confirmation (“Edited Booking Confirmation”) or a booking cancellation confirmation (“Cancellation Confirmation”) (depending on the situation) via the contact channels you provided in the reservation form (“Booking Confirmation”). Members can view their respective confirmations via a membership account (“Account”).

1.10. We reserve the right to cancel your reservation and notify you via text message or e-mail. We will not be held responsible for any outcomes resulting from the cancellation. In the case where we or the restaurant cancel the reservation under clauses 2 and 3, your deposit or promotional offers ( as stated in clause 2) will be automatically canceled and no charges will be deducted from your credit card (as stated in clause 2).

1.11. We respectfully ask that you be ready to be seated at the time of your reservation as stated in your booking confirmation or edited booking confirmation. With the exception of reservation cancellation done according to clauses 1.9 or 2.4 where a notification will be sent via text message or e-mail one (1) day prior to the appointment. Members can view the notifications via their account.

1.12. A follow-up summary regarding your reservation or cancellation will be sent to you via text message or e-mail within seven (7) days following your appointment as stated in your booking confirmation or edited booking confirmation. The information for this summary is provided by the restaurant of your reservation and is proof of your reservation or cancellation

2. Reservation Deposit (when applicable)

Upon making a reservation, we require your credit card information: name shown on the credit card, credit card number, and expiry date to place a deposit. This is part of the terms and conditions of the reservation process (“Deposit Terms and Conditions”). We will deduct a specified amount from your credit card (“Credit Card”) as a deposit fee (“Deposit”) for the reservation’s proof of guarantee (“Reservation Proof of Guarantee”) under the following terms and conditions;

2.1 Upon making a reservation with a deposit as proof of guarantee, you accept and agree to all the terms and conditions when placing a deposit payment.

2.2. The deposit can not be used to deduct from the final receipt. The meal must be paid separately according to the amount on the final restaurant receipt.

2.3. Subsequent to your visit according to the reservation with a deposit as proof of guarantee, the deposit will be canceled and no further charges will be deducted from your credit card.

2.4. You may cancel or make adjustments to your reservation with a deposit as proof of guarantee before the appointed deadline (“Deadline”). Once the deadline has passed, the terms and conditions and the rights received when making deposit payments will be nullified. In the case where a deposit payment is needed for your edited reservation request, your credit card information is required to pay a deposit as proof of guarantee.

2.5. If you cancel or make any adjustments to the reservation with a deposit as proof of guarantee after the deadline has passed ( a “no-show”) or do not fulfill the appointment, an e-mail or a message will be sent to your membership account detailing the deposit fee which will be charged to your credit card.
If you have any objections concerning the deposit fee amount, we will require a hard copy of the receipt issued by the restaurant. You will also be required to fill out an appeal form found in a link sent to your e-mail within five (5) days of receiving the e-mail. If we do not receive your appeal form after seven (7) days of the deposit fee deduction e-mail notice being sent, the deposit fee will be charged to your credit card.

2.6. You agree to and allow us to use certified financial vendors and service providers to handle your debit/ credit card information to prevent any transaction fraud.

2.7. When making online credit card payments, you guarantee to have the legal authority to share your information and legal authority to make financial transactions.

2.8. Under no circumstances will we be held responsible for any credit card fraud, misuse, or theft by outside personnel.

2.9. In the event of any disputes, we hold our decision to be final.

3. In cases where one of our restaurant branches requires deposit payment for members to access last-minute offers or special offers (“Offers”), your credit card information is needed to pay the deposit fee. This is part of the terms and conditions of the reservation process (“Deposit Terms and Conditions”). We will deduct a specified amount from your credit card (“Credit Card”) as a deposit fee (“Deposit”) for the reservation’s proof of guarantee (“Reservation Proof of Guarantee”) for the duration of the offer.

3.1. Citing clauses 2.1, 2.2, 2.3, 2.6, 2.7, 2.8 and 2.9

3.2. If you cancel or make any adjustments to the reservation with a deposit as proof of guarantee after the deadline has passed ( a “no-show”) or do not fulfill the appointment, an e-mail or a message will be sent to your membership account detailing the deposit fee which will be charged to your credit card.
If you have any objections concerning the deposit fee amount, we will require a hard copy of the receipt issued by the restaurant. You will also be required to fill out an appeal form found in a link sent to your e-mail within five (5) days of receiving the e-mail. If we do not receive your appeal form after seven (7) days of the deposit fee deduction e-mail notice being sent, the deposit fee will be charged to your credit card

4. Accumulated Points (for members only)

4.1 Members are entitled to receive points on every purchase they make at our restaurants ( points received are determined by management) and online reservations. Accumulated points ( updated from your previous visit) can be redeemed on your next dining visit (“Accumulated Points”) in exchange for premium gifts or exclusive special offers. Details of the premium gifts or exclusive special offers are determined by management.

4.2. Accumulated points will be updated in your account within one (1) day following your visit according to the reservation. No accumulated points will be issued for canceled reservations or no-shows.

4.3. Accumulated points obtained wrongfully ( including but not exclusive to breaking the reservation’s terms and conditions) will be forfeited. We reserve the right to refuse compensation or give prior notice.

4.4. Accumulated points can only be redeemed according to a specified duration stated under the terms and conditions.